Refund Policy
Refund eligibility, cancellation terms, and rescheduling conditions for cold wallet maintenance sessions booked with System Maple Line.
Overview
This policy applies to session fees paid to System Maple Line Co., Ltd. for cold wallet maintenance services booked through our website, email, or phone.
Full refund eligibility
You are entitled to a full refund if:
- We cancel your session due to advisor unavailability and cannot offer a suitable alternative date within fourteen days
- You cancel at least seven calendar days before your scheduled session
- You cancel within forty-eight hours of booking, regardless of session date
Partial refund
Cancellations made between forty-eight hours and seven days before the session receive a 50% refund. The remaining balance covers reserved advisor time and room preparation.
Non-refundable circumstances
- Cancellations with less than forty-eight hours notice forfeit the full session fee
- No-shows without prior notice forfeit the full session fee
- Sessions where work has already commenced and you choose to end early are non-refundable for the time used
Retainer packages
Annual retainer packages (four quarterly reviews) are refundable on a pro-rata basis for unused sessions, minus a 10% administrative fee, if cancelled before the second session date. After the second session, remaining sessions are non-refundable but may be rescheduled.
Rescheduling
Sessions may be rescheduled once at no charge if requested at least forty-eight hours in advance. Additional rescheduling requests incur a ₩30,000 administrative fee.
Deposits
We do not require separate deposits beyond the full session fee at booking. The booking payment secures your slot.
Materials purchased on your behalf
If we purchase hardware or materials on your behalf with prior written approval, those costs are non-refundable once the order is placed with the vendor.
Refund process
Submit refund requests to contact@system-mapleline.click with your booking reference and reason. Approved refunds are processed within ten business days to the original payment method.
Disputes
If you believe a refund was incorrectly denied, contact us with supporting details. We aim to resolve disputes within fifteen business days.
Contact
System Maple Line Co., Ltd.
Office 11, 69 Sample-gil, Giheung-gu, Yongin 00000
Email: contact@system-mapleline.click
Phone: +82 31 0000 8740